Terms and conditions

About these terms

These terms apply when you pre-order from Bread Shed Walton through this website. By placing an order you agree to them. Please read them with our Privacy Policy and Cookie Policy.

Who we are

Bread Shed Walton
25 Ambleside Avenue
Walton-on-Thames
Email: shop@breadshedwalton.co.uk
Phone: 07796995898

How ordering works

• You choose a collection date, pick what you would like from what is available for that date, and pay online.
• Your order is confirmed when your payment is taken and we have sent you a confirmation email. If you do not receive one, please check your spam folder and then contact us.
• Everything is baked to order for the date you choose, so we limit how many of each item we sell for each date. We can close ordering for a date at any time, for example if we are unwell or short of an ingredient.
• Ordering for each date closes at a set time before collection, shown when you check out.

Prices and payment

Prices are in pounds sterling and are the full price you pay. There are no extra charges. Payment is taken by card through SumUp. We never see or store your card details. If your payment fails or is not completed, we do not make the order and we release the items we were holding for you.

Discount codes

A discount code can be used once per order, has no cash value and cannot be combined with other codes. We can end a code at any time. Some codes only apply to certain items, have a minimum spend, a limit on total uses or an expiry date; the basket tells you if a code cannot be used.

Sourdough Club (weekly orders)

These terms also apply to the Sourdough Club, our weekly order service. If something here differs from the rest of these terms, this section applies to Sourdough Club orders.

• When you join, you choose what you would like each week and which collection days you want it (Tuesday, Friday and/or Saturday). You save a card through SumUp and agree that we may take payment for each weekly order from that card until you leave the club. Your card details go to SumUp, not to us.
• Two days before each collection, at 9am, we email you what is reserved for you, with the prices and total, and buttons to skip that week or make changes.
• You can skip a week or change your order until 9am on the day before collection (the cut-off). After the cut-off that week's order is fixed. Changes you make apply from the next week that has not passed its cut-off.
• We take payment for the order from your saved card at 10am on the day before collection, one hour after the cut-off. If you skip a week, no order is made and nothing is charged.
• Some weeks we will not run the club, for example when we are closed or away. For those weeks there is no order and no payment, and we will email you to let you know, normally a week ahead. If we have to close at shorter notice we will tell you as soon as we can. If we cannot supply an order you have already paid for, we will refund it.
• If a payment fails we do not try your card again ourselves. We keep your order for you until collection and email you a link to pay it. If it stays unpaid we will not hand over the order, and we may pause your membership until it is sorted out.
• Places in the club are limited for each product and day. If the club is full you can ask to join the waiting list, and we will email you when there is a space.
• Prices can change. Your reminder email shows the price at the time it is sent, and you can skip that week if you do not want the order. We charge the price in force when we take payment.
• You can change your order, skip a week, pause, update your card or leave the club at any time from the link in any club email. Pausing or leaving stops future orders. An order that has passed its cut-off still goes ahead and is still charged, and is collected like any other order (see Collection).
• We may change or end the Sourdough Club, or end a membership, by emailing you. We will not charge you for any order after that.

Collection

Collection only, from 25 Ambleside Avenue, Walton-on-Thames on the date you chose. 25 Ambleside Avenue Walton-on-Thames
Please bring your order number or confirmation email. Our products are fresh and cannot be kept. If you cannot collect on the day, please contact us as early as you can. We cannot hold or refund an order that is not collected on the day.

Cancelling or changing an order

Because our products are freshly baked to order and spoil quickly, the 14-day right to cancel that applies to most online purchases does not apply to them (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulation 28).
Once you have placed your order we start planning and baking for your collection date, so changes and cancellations are at our discretion. If something changes, please contact us as early as you can and we will do what we reasonably can. Weekly Sourdough Club orders work differently: see the Sourdough Club section above.

If something is wrong

If an item is not as described, not of satisfactory quality or not what you ordered, please contact us as soon as possible, with your order number and, if you can, a photo. We will replace it or refund you. This does not affect your legal rights under the Consumer Rights Act 2015.

Allergens and dietary information

Our food is made in a kitchen that handles gluten (wheat, rye and barley), milk, eggs, nuts, soya, sesame and other allergens, so we cannot guarantee that any item is free from any allergen. Allergens in each recipe are shown on the product where we have them. If you or anyone you are buying for has a food allergy or intolerance, please contact us before you order and ask about the specific item.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to take reasonable care, but not for loss that was not foreseeable. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Your information

How we use your personal information is explained in our Privacy Policy.

Other things

We may update these terms. The terms in force when you place your order are the ones that apply to it. These terms, and any dispute about them, are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you have a complaint, please contact us first and we will do our best to put it right.

Last updated 4 November 2026